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Roller Shutters & Blinds

Please  complete the section at the bottom of this page to validate your warranty.

1.0 Mighty Tuff Peace of Mind Parts Warranty for BLINDS

What we’ll do for you under our ‘Peace of Mind Parts’ Warranty

1.1  If you are the original purchaser and a significant structural or cosmetic defect appears in your Mighty Tuff

product within five years of purchase we’ll replace the defective part at our cost: Including service fees in the first year

After first year, you can choose to pay a service fee, and we’ll come to you, or deliver the goods to your showroom/factory for with no service fee. Exceptions and conditions apply, and we’ll explain them below.

 How to make a claim:

Important:

You must register your warranty using our online form below.

Claims cannot be processed before registration. (Registration not required for Consumer Guarantees Claims).

Check that problem has appeared within five years of purchase.

Have your proof of purchase ready in case it is needed.

Call us on 03 8201 4224 to see if we can offer on-site service in your area. If not, make arrangements to deliver product to our nearest showroom.

Ways to notify us of your claim:

Call on 03 8201 6811

Email to admin@mightytuff.com.au include a reasonable description of the issue.

We will assess and process your claim.

If any costs are payable by you, processing may not proceed until they have been paid.

Our details: Mighty Tuff.  200 Canterbury Road, Bayswater. Victoria 3153.  ABN 24 167 985 719

What’s not covered

Claims by anyone but the original purchaser of the product

Claims on products that were not paid for as per invoice.

Wear and tear consistent with the age, type and use of the product.

Products that have not been installed by a Mighty Tuff qualified installer, or have been removed and re-installed.

4.5   Products exceeding our recommended dimensions.

4.6   Costs of any hired equipment for installations over 2 metres are not covered by warranty e.g. lifts, scaffolding, extension ladders etc.

4.7  Costs of transporting product back and from our premises (if required).

Damage from misuse, neglect, accident, unintended use, fire, explosions, implosion and or any act of nature.

Damage from non-compliance with our Characteristics Hints & Tips sheet or Product Information Sheet.

4.10   Damage from salt spray or marine influences, severe industrial or corrosive environments.

4.11 Normal shrinkage, fungal or algae growth due to a build-up of dirt, grime, leaves or bird matter, damage due to scrubbing or the use of a non-prescribed cleaning agent and contact with lead, copper or water runoff from same.

4.12  Damage caused by rolling up blinds and awnings when wet.

Railroaded or oversized blinds, as in normal circumstances they may not hang flat,may pucker along the bottom rail or a ‘V formation may occur, and a horizontal join may also be visible at the top section of the blind.

Remember, these exclusions do not apply to any Consumer Guarantees Claim you may be entitled to make, and if a component manufacturer offers its own warranty, you may have additional rights under that.

Wear and Tear items: Some components including cords, chains, cord locks, tilters and zips suffer wear and tear in course of operation or through excessive use.Such items carry a one year warranty only.

DOORS

Security & Screen Doors by Mighty Tuff

What we’ll do for you under our ‘Peace of Mind Parts’ Warranty

If you are the original purchaser and a significant structural or cosmetic defect appears in your Door and a defect occurs on product within 10 years of purchase we’ll replace the defective part at our cost including service fees in the first year.

After first year, you can choose to pay a service fee, and we’ll come to you, or deliver the goods to our showroom/factory for repair with no service fee.

1.3  This warranty does not apply to an accessory products that are fitted to the Mighty Tuff products including (without limitation )any locks, handles, rollers, hinges ,pet doors ,door closers . These products may be covered by warranties spplied by the relevant supplier of those products

2.0  How to make a claim:

2.1  Important: You must register your warranty using our online form below.

2.2   Claims cannot be processed before registration. (Registration not required for Consumer Guarantees Claims).

2.3  Check that problem has appeared within five years of purchase.

2.4  Have your proof of purchase ready in case it is needed.

2.5   Call us on 03 8201 4224 to see if we can offer on-site service in your area. If not, make arrangements to deliver product to our factory at 200 Canterbury Road Bayswater North. Victoria

2.6  Notify us of your claim:

Call on 03 8201 4224

Email to Include a reasonable description of the issue.

 Mighty Tuff will assess and process your claim.

If any costs are payable by you, processing may not proceed until they have been paid.

Our details: Mighty Tuff Security Doors and Screens

3.0   What’s not covered:

3.1  Claims by anyone but the original purchaser of the product.

3.2  Claims on products that were not paid for as per invoice.

3.3  Wear and tear consistent with the age, type and use of the product.

3.4   Products that have not been installed by a Supreme Doors Blinds and Shutters Qualified Technician, or have been removed and re-installed.

3.5   Products exceeding our recommended dimensions.

Costs of any hired equipment for installations over 2 metres are not covered by warranty e.g. lifts, scaffolding, extension ladders etc.

3.7  Costs of transporting product back to / from our premises (if required).

Damage from misuse, neglect, accident, unintended use, fire, explosions, implosion and or any act of nature.

3.9  Damage from non-compliance with our Characteristics Hints & Tips sheet or Product Information Sheet.

Remember, these exclusions do not apply to any Consumer Guarantees Claim you may be entitled to make, and if a component manufacturer offers its own warranty, you may have additional rights under that.

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    For best results we suggest a colour consultation with our team. Call us on 03 8201 4224 and we can walk you through the selection process. (Our very creative colour consultants have been known to jump on Google Maps & find client homes on the map to get a better view.)